Austin Dolan - Developer Portfolio

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Phone
Location

Honolulu Hawaii, USA

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About me

I’m a Software Developer from Kailua, Oahu, specializing in modernizing legacy systems and crafting innovative applications for state government projects. With a strong foundation in ServiceNow development and web technologies, I excel in transforming complex workflows into streamlined, user-centric solutions.

I bring expertise in designing intuitive interfaces, developing dynamic widgets, and automating workflows to enhance operational efficiency. My approach combines technical precision with creative problem-solving, ensuring every application is not only functional and efficient but also visually appealing and easy to navigate.

Whether it’s reverse-engineering legacy systems like Lotus Notes, creating dynamic dashboards, or implementing secure, role-specific functionality, my goal is to deliver solutions that empower users and drive organizational success.

What i'm doing

Web design

The most modern and high-quality design made at a professional level.
Web development

High-quality development of sites at the professional level.
Mobile apps

Professional development of applications for iOS and Android.
Photography

I make high-quality photos of any category at a professional level.

Testimonials

Charles Kitsuki

October 9, 2024

Austin has been very helpful in getting various ServiceNow applications up into production. He has gone above and beyond what I would expect from an intern. He works well with his fellow IT professionals and has provided outstanding service to the various end-users.
Scott Oie

October 10, 2024

The accurate measure of someone's work ethic isn't revealed when everything goes smoothly but during times of crisis. I had the opportunity to work with Austin during a live event, where unexpected challenges often arise. In these moments, Austin consistently demonstrated his ability to think on his feet, stay calm under pressure, and communicate clearly with the team. His professionalism and problem-solving skills were invaluable, ensuring the event's success despite the hurdles.

Apps

SPO-036: Procurement Authority Management System

SPO-036 is a procurement authority management app that streamlines user creation, delegation, and revocation of authority within ServiceNow. It automates transmittals for users with "Awaiting Approval" status and provides a dynamic dashboard for tracking DPAs and employee courses in the Service Portal. Key skills used include workflow automation, UI design, and ServiceNow scripting.
BUS Log: Daily Productivity Tracking Application

The BUS Log application tracks daily office productivity and helps set data-driven goals. It includes a custom workspace for managers to view current monthly productivity and automates the aggregation of daily logs into monthly reports. I used skills in workspace customization and automation to enhance performance assessment.
SPO CPO Request Log: Procurement Project Tracking Application

SPO CPO Request Log tracks procurement contracts, invoices, and ongoing projects across multiple departments. It features Service Portal and workspace interfaces, advanced performance analytics, and a custom attachment management widget. I leveraged skills in user interface creation, widget development, and performance analytics.
CSS Inventory: Inventory Tracking System

CSS Inventory is an application for tracking inventory and updating a relational database within the Department of Transportation. I took over its maintenance, addressing user issues, updating patches, and aligning the user interface with other DOT applications. I also refactored code for improved efficiency and performance.

Resume

Experience

Tuatara Consulting Inc., Honolulu, HI
December 2025 – Present
Cloud Engineer: ServiceNow Specialist
- Architect scalable ServiceNow solutions across cloud infrastructure.
- Design integrations connecting ServiceNow with AWS, Azure, and hybrid systems.
- Optimize platform performance through instance tuning and resource management.
- Establish CI/CD pipelines and infrastructure-as-code for deployments.
- Lead cloud migrations ensuring security compliance and disaster recovery.
eWorld Enterprise Solutions, Honolulu, HI
March 2025 – December 2025
Developer: ServiceNow Specialist
- Automate workflows with Script Includes, Business Rules, and Flow Designer.
- Build custom Workspaces and side panels in UI Builder for optimized UX.
- Develop license and role management flows with dynamic approvals.
- Create reusable components, data sources, and PDF automation utilities.
- Deliver Agile sprint work, code reviews, and platform enhancements.
DOT State of Hawaii, Honolulu, HI
May 2024 – March 2025
Intern: ServiceNow Developer
- Build custom ServiceNow apps to improve business processes, focusing on performance.
- Develop scripts, UI actions, and logic to enhance functionality.
- Transform data from legacy systems using custom transform maps.
- Coordinate migrating apps from Lotus Notes to ServiceNow, while improving workflows.
- Work with teams to troubleshoot and ensure smooth deployments.
EDPSO State of Hawaii, Honolulu, HI
February 2024 – May 2024
Intern: IT Help Desk Specialist
- Responsible for software and hardware maintenance for over 600 employees.
- Reimaged and deployed workstations.
- Responded to help desk tickets in a timely manner.
Aloha Caravan, Honolulu, HI
2019 – 2023
Owner/Manager of Operations
- Launched and grew a profitable wedding rental business through market research, planning, and marketing.
- Coordinated scheduling and communication with clients, vendors, venues, and employees.
- Managed finances while curating personalized client experiences.
- Solved supply-chain and logistical challenges while ensuring exceptional service.
Yardhouse, Honolulu, HI
2010 - 2020
Bartender
- Excelled in a high-volume bar with over 100 beers on tap, providing personalized recommendations.
- Delivered exceptional service, ensuring guest satisfaction in a fast-paced environment.
- Managed inventory, cash transactions, and ensured compliance with safety regulations.
- Trained new staff to maintain high standards and product expertise.

Certifications

ServiceNow Certified System Administrator
August 2025
Systems Architecture • Identity Access Management
ServiceNow IT Leadership Professional
January 2025
IT Strategic Planning • IT Architectures
COMPTIA Security+
April 2024
Cyber Forensics • Data Security

Education

Leeward Community College, Pearl City, HI
Graduated
A.S. I.C.S. Software Development Specialist
Kapiolani CC, Honolulu, HI
Graduated
A.S. General Education

My skills

ServiceNow Development
95%
Flow Designer & Automation
90%
UI Builder / Workspaces
85%
Scripting (JavaScript, Glide API)
90%
Agile & Collaboration
80%

Honors

Dean's List
2023 – 2024
4.0 GPA

Portfolio

SPO-036

Workspace
SPO-036

DPA Compliance and Tracking System

The SPO-036 Workspace is a modernized application designed to streamline and enhance procurement processes for delegated procurement authorities (DPAs). This innovative system replaces the legacy application with a robust, efficient, and user-friendly platform, ensuring improved performance and data integrity.
Key Features
- Dynamic Delegation Management: Create, edit, and track delegated procurement authorities (DPAs) in real time. Automatic updates for associated mandatory courses and training records.
- Integrated Course Tracking: Tracks course completions for DPAs and highlights overdue or expired training. Automatic status updates based on training compliance.
- E-Signature Integration: Seamlessly integrates with Adobe Sign for secure and efficient approval workflows. Reduces paperwork and expedites approval processes.
- Customizable Reporting: Generates detailed reports for active, inactive, and pending DPAs. Allows export options for auditing and compliance purposes.
- Real-Time Notifications: Alerts users of status changes, incomplete training, or expiring delegations. Improves accountability and keeps users informed.
- Enhanced User Interface: Built using the ServiceNow platform for a consistent and intuitive experience. Centralized dashboard with easy navigation to related records and modules.
Improvements Over the Old System
- Performance Enhancements: Eliminates redundant processes, reducing load times and improving responsiveness. Optimized queries for faster data retrieval and processing.
- Data Integrity: Implements stricter validation rules to minimize data entry errors. Ensures data consistency across related tables and workflows.
- Scalability: Designed to handle increasing user demands and record volumes. Supports future enhancements and integrations without performance degradation.
Benefits
- Increased Efficiency: Automates repetitive tasks, allowing users to focus on critical decision-making. Reduces manual errors and time spent on administrative tasks.
- Improved Transparency: Provides clear visibility into delegation statuses, training requirements, and approval workflows. Simplifies compliance monitoring with easy access to real-time data.
- Streamlined Processes: Combines multiple steps into a single workflow, reducing processing time. Ensures consistent application of policies and rules.
The SPO-036 Workspace has transformed how procurement delegations are managed, making the process faster, more reliable, and easier to use. By leveraging cutting-edge technology and best practices, it has set a new standard for efficiency and data management.
SPO-Log

Workspace
SPO Log

Logging and Tracking System

The SPO Log application is a comprehensive logging and tracking system designed to improve operational efficiency and data accuracy in state procurement processes. By replacing fragmented manual logs, this application centralizes procurement data, enabling seamless tracking and enhanced decision-making for all stakeholders.
Key Features
- Centralized Logging: Combines procurement activity records into a single, searchable database for real-time access to critical information.
- Automated Workflows: Automates routine logging tasks, including timestamps, categorization, and user tracking.
- Advanced Filtering: Allows users to filter and search logs by date, category, and other key fields for quick access to relevant data.
- Role-Based Access Control: Ensures data security by granting access permissions based on user roles.
- Customizable Dashboards: Provides visual insights with graphs, charts, and tables tailored to user-specific requirements.
- Integration with External Systems: Seamlessly integrates with Adobe Sign and other applications to enhance logging efficiency.
Improvements Over the Old System
- Elimination of Manual Errors: Replaces manual data entry with automated logging to ensure accuracy and reduce errors.
- Enhanced Data Accessibility: Consolidates scattered records into a centralized system accessible from anywhere via a web-based platform.
- Improved Reporting: Provides pre-built and customizable reports for better insights and decision-making.
- Real-Time Updates: Ensures all logs are updated in real-time, eliminating delays in data availability.
- Compliance Tracking: Tracks procurement activities against state compliance requirements, improving audit readiness.
Benefits
- Streamlined Processes: Simplifies logging workflows, saving time and improving productivity.
- Enhanced Transparency: Provides a clear and complete view of procurement logs for all stakeholders.
- Scalability: Designed to handle increasing volumes of procurement data as the organization grows.
- Data Security: Protects sensitive information with robust access controls and encryption.
- User-Friendly Interface: Intuitive design ensures easy adoption and use by all team members.
The SPO Log Application has revolutionized how procurement logs are managed by introducing a streamlined, centralized system that enhances data accuracy and transparency. Its advanced features and improvements over legacy systems make it an indispensable tool for efficient and compliant procurement operations.
BUS Log

Workspace
BUS Log

Workspace

The Bus Log Application is a specialized fleet management system designed to streamline operations, improve data accuracy, and provide real-time insights into bus schedules, maintenance, and performance. By automating logging processes, it enhances efficiency and ensures consistent data tracking for transportation services.
Key Features
- Schedule Tracking: Real-time monitoring of bus schedules, including departure and arrival times.
- Maintenance Logging: Records maintenance activities and schedules, ensuring timely servicing and reduced downtime.
- Driver Assignment Management: Tracks driver assignments and ensures accurate logging of shift details.
- Route Optimization: Provides data-driven insights to optimize bus routes for efficiency and cost savings.
- Incident Reporting: Logs incidents and delays with timestamps for better accountability and resolution.
- Customizable Dashboards: Displays key metrics such as fuel usage, mileage, and route performance.
Improvements Over the Old System
- Centralized Data Management: Replaces manual logbooks with a unified digital system accessible across departments.
- Reduced Errors: Minimizes human errors in logging and data tracking through automation.
- Enhanced Data Analysis: Enables detailed reporting and analysis of fleet performance and operational efficiency.
- Scalability: Designed to support an increasing number of buses, drivers, and routes as operations grow.
- Real-Time Updates: Provides up-to-date information on schedules, delays, and incidents for better decision-making.
Benefits
- Improved Efficiency: Automates repetitive tasks, saving time and resources.
- Enhanced Accountability: Provides clear visibility into operations and individual responsibilities.
- Better Resource Allocation: Helps optimize schedules, routes, and maintenance to maximize efficiency.
- Data-Driven Insights: Supports strategic decision-making with comprehensive data and analytics.
- User-Friendly Interface: Designed for ease of use, enabling quick adoption by all team members.
The Bus Log Application has redefined fleet management by introducing a centralized and automated logging system. With its advanced features and improvements, it ensures operational excellence, enhances data accuracy, and supports the growing needs of transportation services.
CSS Inventory

Service Portal
CSS Inventory

Inventory Management System

The CSS Inventory application is a robust inventory management solution designed to streamline the tracking and management of assets and supplies. By transitioning from fragmented spreadsheets and manual processes, this application centralizes inventory data, enhancing operational efficiency and ensuring real-time visibility for all users.
Key Features
- Centralized Inventory Management: Consolidates all asset and supply data into a unified, searchable database.
- Barcode Scanning Integration: Supports barcode scanning for quick and accurate asset tracking and updates.
- Automated Alerts: Sends notifications for low stock levels, upcoming maintenance, and expiring warranties.
- Role-Based Access Control: Restricts access to sensitive inventory information based on user roles.
- Custom Reporting: Generates detailed reports on inventory usage, stock levels, and trends.
- Integration with External Systems: Works seamlessly with procurement and financial systems for efficient asset tracking.
Improvements Over the Old System
- Reduced Manual Errors: Automates data entry and inventory updates, reducing the risk of human error.
- Enhanced Visibility: Provides a centralized platform for viewing inventory data across all departments.
- Streamlined Workflows: Simplifies processes like stock requests, approvals, and replenishments.
- Real-Time Tracking: Enables up-to-date visibility of stock levels and asset locations.
- Compliance and Audit Readiness: Ensures accurate record-keeping and documentation for audits and compliance.
Benefits
- Increased Efficiency: Reduces time spent on inventory-related tasks, freeing up resources for other priorities.
- Improved Accuracy: Ensures precise tracking of assets and supplies through automation.
- Cost Savings: Minimizes overstocking and reduces waste with better inventory control.
- Scalability: Adapts to growing inventory needs as the organization expands.
- User-Friendly Interface: Easy-to-navigate design promotes quick adoption by staff at all levels.
The CSS Inventory Application has transformed inventory management by providing a comprehensive, user-friendly platform that ensures accuracy, efficiency, and real-time visibility. Its advanced capabilities and enhancements over traditional methods make it an essential tool for modern inventory operations.
Dynamic Employee Course Dashboard

Service Portal
Dynamic Employee Course Dashboard

Personalized Dashboard for Employee Training and Procurement Data

The Dynamic Employee Course Dashboard is a personalized solution integrated into the SPO-036 Service Portal. It dynamically loads employee-specific data, including assigned training courses and delegated procurement authorities, offering a seamless and intuitive experience tailored to each Department of Transportation (DOT) employee. This dashboard ensures employees have quick access to their information while maintaining data security and accuracy.
Key Features
- Dynamic Data Loading: Automatically displays data specific to the logged-in employee, including their assigned courses and active procurement authorities.
- Interactive Dashboard: Features user-friendly components such as charts, tables, and progress indicators to visualize training completion and procurement status.
- Real-Time Updates: Reflects changes in course assignments and procurement status immediately as they occur in the system.
- Course Progress Tracking: Displays the status of mandatory courses, including 'Assigned,' 'Completed,' and 'Expired' designations.
- Role-Based Data Access: Ensures employees only view their own data, safeguarding confidentiality and compliance.
- Integration with SPO-036: Tightly integrates with the SPO-036 application, offering a seamless transition between the dashboard and detailed record views.
Improvements Over the Old System
- Centralized View: Replaces manual tracking and scattered records with a unified dashboard accessible from the Service Portal.
- Enhanced User Experience: Provides a modern, responsive interface tailored to individual employee needs.
- Real-Time Monitoring: Allows employees to track their training and procurement data without delays or outdated information.
- Reduced Administrative Overhead: Minimizes the need for manual updates or data reconciliation by staff.
- Proactive Compliance: Helps employees stay compliant by highlighting overdue or pending course requirements.
Benefits
- Improved Efficiency: Empowers employees to self-monitor their course progress and procurement statuses, reducing dependency on administrators.
- Increased Transparency: Offers clear and up-to-date insights into individual responsibilities and compliance status.
- Scalability: Designed to accommodate a growing number of employees and evolving data requirements.
- Data Security: Ensures sensitive information is only accessible to authorized users through robust access controls.
- Seamless Integration: Extends the capabilities of the SPO-036 application with minimal disruption to existing workflows.
The Dynamic Employee Course Dashboard enhances the SPO-036 Service Portal by providing an intuitive and efficient way for DOT employees to access and manage their training and procurement authority data. Its advanced features and seamless integration make it an invaluable tool for maintaining compliance and streamlining employee workflows.
SPO CPO Request Log

Service Portal
SPO CPO Request Log

Procurement Request Logging and Tracking System

The SPO CPO Request Log is a Service Portal application designed to centralize and streamline the logging and tracking of procurement requests across the Department of Transportation (DOT). This application enables efficient monitoring of status, progress, approvals, and detailed information for procurement activities across multiple divisions, ensuring transparency and accountability in procurement processes.
Key Features
- Status Tracking: Provides real-time updates on the current status of procurement requests, from submission to completion.
- Approval Workflow Integration: Tracks approvals at each step, ensuring all required sign-offs are completed in a timely manner.
- Comprehensive Logging: Records detailed information about each procurement request, including division, request type, and key milestones.
- Division-Specific Views: Allows each division to view and manage their procurement activities while maintaining a centralized system.
- Advanced Search and Filters: Offers powerful tools to filter requests by division, status, date, and other key fields for quick access.
- Customizable Dashboards: Displays visual insights with charts and tables tailored to specific needs of DOT stakeholders.
Improvements Over the Old System
- Enhanced Transparency: Centralizes procurement data, eliminating the silos and inefficiencies of division-specific systems.
- Improved Collaboration: Facilitates coordination between divisions and stakeholders with shared access to a unified system.
- Real-Time Updates: Provides up-to-date information on procurement statuses and approvals, reducing delays.
- Reduced Manual Effort: Automates logging and status updates, minimizing manual errors and administrative workload.
- Compliance Tracking: Helps ensure all procurement activities comply with DOT and state regulations.
Benefits
- Operational Efficiency: Simplifies procurement workflows, saving time and resources for all stakeholders.
- Increased Accountability: Tracks every step of the procurement process, ensuring clear responsibility and traceability.
- Scalability: Capable of handling growing volumes of procurement requests as DOT operations expand.
- Data Security: Implements role-based access control to protect sensitive procurement data.
- User-Friendly Interface: Intuitive design ensures easy adoption and use by employees across all divisions.
The SPO CPO Request Log Application revolutionizes how the DOT manages procurement requests by introducing a centralized system that enhances efficiency, transparency, and compliance. Its advanced tracking capabilities and division-specific views make it an indispensable tool for managing procurement activities across the organization.
Attachment Manager

Custom Widget
Attachment Manager

Custom Widget for Attachment Organization

The Attachment Manager is a custom ServiceNow widget created for the SPO CPO Request Log application to address user feedback about the default attachment manager. This widget enhances the user experience by enabling intuitive drag-and-drop functionality for reorganizing attachments and allowing authorized users to delete outdated attachments. The system automatically saves changes in real time using REST API, ensuring a seamless and efficient workflow without requiring record saves.
Key Features
- Drag-and-Drop Reordering: Allows users to easily rearrange attachments into a preferred order with a simple drag-and-drop interface.
- Role-Based Access Control: Restricts reordering and deletion functionality to authorized roles, ensuring data security and compliance.
- Real-Time Saving: Automatically updates attachment metadata, including order, via REST API without requiring manual record saves.
- Attachment Deletion: Enables authorized users to delete outdated or unnecessary attachments, maintaining a clean and organized workspace.
- Visual Feedback: Provides real-time visual cues for successful operations such as reordering and deletion.
- Seamless Integration: Fully integrated with ServiceNow's Service Portal and compatible with the SPO CPO Request Log application.
Improvements Over the Default System
- Enhanced Usability: Simplifies attachment management with drag-and-drop functionality compared to the static default interface.
- Improved Workflow: Eliminates the need to save the record to persist attachment changes, reducing steps and potential errors.
- Customizability: Tailored to meet specific user needs, including role-based restrictions and metadata tracking.
- Real-Time Updates: Ensures immediate synchronization of attachment order and status changes, improving user confidence.
- Cleaner Organization: Empowers users to maintain a structured and efficient attachment system by removing unnecessary files.
Benefits
- Time Savings: Reduces the time required to organize and manage attachments.
- Enhanced User Experience: Provides an intuitive interface that aligns with user expectations for modern web applications.
- Improved Data Integrity: Ensures attachments are accurately ordered and updated without reliance on manual saves.
- Scalability: Supports a growing volume of attachments without compromising performance or usability.
- Role-Based Security: Maintains control over critical functionality, such as deletion and reorganization, by limiting access to authorized users.
The Attachment Manager custom widget significantly enhances attachment management within the SPO CPO Request Log application. Its innovative features and real-time functionality streamline workflows, improve usability, and ensure secure and efficient handling of attachments, making it a valuable addition to the ServiceNow Service Portal.
UML Diagram

Documentation
UML Diagrams for SPO-036

Streamlining and Detailing New Workflow

The UML Diagrams for SPO-036 serve as a comprehensive visual representation of the redesigned workflow for the SPO-036 application. These diagrams are integral to understanding the application’s architecture and functionality, offering a detailed breakdown of processes, user roles, and system interactions. By streamlining the workflow, the diagrams ensure clarity and consistency in implementing new features and improving existing processes.
Key Components
- Use Case Diagrams: Illustrates the interactions between various user roles (e.g., employees, managers, system admins) and the SPO-036 system, highlighting primary and secondary use cases.
- Activity Diagrams: Maps out the step-by-step flow of tasks, such as submitting delegated procurement authority (DPA) requests, approving mandatory courses, and transitioning statuses.
- Class Diagrams: Defines the system's structure by detailing classes, attributes, relationships, and methods, providing a blueprint for the underlying data model.
- Sequence Diagrams: Captures the chronological sequence of interactions between system components, ensuring a clear understanding of data flow and process dependencies.
- State Diagrams: Explains the lifecycle of key entities like DPAs, from creation to completion or archival, and the conditions triggering state transitions.
Purpose
- Improved Clarity: Offers stakeholders a clear visualization of the application’s workflow, aiding in communication and collaboration.
- Enhanced Consistency: Ensures all development and testing teams work from a unified understanding of the system’s design.
- Streamlined Development: Provides a clear reference for developers, reducing ambiguities and speeding up implementation.
- Scalable Design: Lays the groundwork for future enhancements by clearly documenting the current system architecture.
Benefits
- Reduced Errors: Identifies potential workflow issues early, minimizing costly errors during development.
- Enhanced Documentation: Serves as a vital part of the application’s technical documentation for onboarding and training.
- Improved Decision-Making: Provides stakeholders with the insights needed to make informed decisions about workflow optimizations.
- Cross-Functional Understanding: Bridges the gap between technical teams and business users by presenting processes in an easily digestible format.
The UML Diagrams for SPO-036 are an essential tool for streamlining and documenting the application’s workflow. By providing detailed visualizations of processes and interactions, these diagrams facilitate efficient development, clear communication, and future scalability.